Terms of Service
Please read these terms carefully before using our services
Service Scope
Important: Limited Service Scope
AssessMate provides filing assistance for the initial online protest submission only. We do not represent you in hearings, negotiations, or other proceedings with the appraisal district.
What We Do:
- Help you complete and submit your initial property tax protest filing online
- Provide guidance on required documentation and evidence
- Assist with property value research and comparable property analysis
- Submit your protest application to the appropriate appraisal district
- Provide confirmation of successful filing
What We Do Not Do:
- Represent you in formal hearings with the appraisal district
- Negotiate on your behalf with appraisal district officials
- Provide legal advice or act as your attorney
- Guarantee any specific outcome or tax reduction
- Handle appeals beyond the initial filing stage
Payment and Refund Policy
No Refunds Policy
All payments are final and non-refundable. Once we begin work on your property tax protest filing, no refunds will be issued under any circumstances.
Payment Terms:
- Service fee is $50.00 per property protest filing
- Payment is required before we begin work on your filing
- All payments are processed securely through Stripe
- We do not store credit card information
Why No Refunds:
- Our service involves immediate research and filing work that cannot be undone
- Once submitted, protest applications cannot be withdrawn from the appraisal district
- We provide the complete service scope as advertised regardless of outcome
- Property tax outcomes depend on factors beyond our control
General Terms
Service Availability
Our services are currently available for properties in Harris County, Texas only. We reserve the right to expand or limit service areas at our discretion.
User Responsibilities
- Provide accurate and complete property information
- Supply required documentation and evidence
- Respond promptly to requests for additional information
- Understand that you remain responsible for all protest proceedings after filing
Disclaimers
- We make no guarantees about property tax reduction outcomes
- Filing a protest does not guarantee a successful result
- We are not responsible for appraisal district decisions or delays
- Our service does not constitute legal or tax advice
Limitation of Liability
Our liability is limited to the amount paid for our services ($50). We are not responsible for any indirect, consequential, or incidental damages arising from the use of our services.
Privacy
We protect your personal information and use it only for providing our services. We do not sell or share your information with third parties except as necessary to complete your property tax protest filing.
Changes to Terms
We reserve the right to update these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.
Questions?
If you have questions about these terms, please contact us before using our services.