Privacy Policy
Your privacy is important to us. Learn how we protect your data.
Information We Collect
Personal Information
- Name and contact information (email address, phone number)
- Property address and account details
- Payment information (processed securely through Stripe)
- Photos and documentation you upload for protest filing
Technical Information
- IP address and browser information
- Usage data and website analytics
- Device and operating system information
- Cookies and similar tracking technologies
How We Use Your Information
Service Delivery:
- Complete and submit your property tax protest filing
- Research property values and comparable properties
- Communicate with you about your protest status
- Process payments and provide receipts
Business Operations:
- Improve our website and services
- Analyze usage patterns and user preferences
- Provide customer support
- Send important service updates and notifications
Legal Compliance:
- Comply with applicable laws and regulations
- Respond to legal requests and court orders
- Protect our rights and prevent fraud
Information Sharing
We Do Not Sell Your Data
We never sell, rent, or trade your personal information to third parties for marketing purposes.
Limited Sharing for Service Delivery:
- Harris County Appraisal District (HCAD) - for protest filing submission
- Stripe - for secure payment processing
- Email service providers - for sending you updates and receipts
- Cloud storage providers - for secure data storage
Other Circumstances:
- With your explicit consent
- To comply with legal obligations
- To protect our rights and safety
- In connection with a business sale or merger
Data Security
Security Measures
- SSL encryption for all data transmission
- Secure cloud storage with encryption at rest
- Regular security updates and monitoring
- Limited access to personal information on a need-to-know basis
- PCI-compliant payment processing through Stripe
Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Typically, this means we keep your data for up to 7 years after your protest filing, as required for tax record purposes.
Your Rights
Access and Control
- Request a copy of the personal information we have about you
- Update or correct inaccurate information
- Request deletion of your personal information (subject to legal requirements)
- Opt out of marketing communications
Cookies
You can control cookie settings in your browser. However, disabling cookies may affect your ability to use some features of our website.
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.
Last updated: January 2025
Questions About Privacy?
If you have questions about this privacy policy or how we handle your personal information, please contact us.
We are committed to protecting your privacy and will respond to your inquiries promptly.